Complaint management for PGs and hostels
Every complaint gets logged with a priority, so nothing is forgotten in a WhatsApp group.
How do complaints come in?
Residents raise a complaint and it appears in one list for you, with the room and time.
How do I know what to fix first?
Mark each complaint by priority and track it until it is fixed.
Can I see repeat problems?
Yes. See how quickly complaints get resolved and which problems keep coming back.
- One list for every complaint.
- Priority levels.
- Resolution and trend reports.
No hot water in the bathroom since morning.
Ceiling fan makes a loud noise at high speed.
Wi-Fi keeps disconnecting on the 2nd floor.
Questions owners ask
Do my residents need to install an app?
No. Bills, reminders, receipts and notices reach residents on WhatsApp, which they already use.
Can my manager see only their own branch?
Yes. You add managers and choose which branch each one can see. There's also a log of what each staff member did.
I have more than one PG. Can I manage all of them?
Yes. You see all your branches together or one at a time, with collection, dues and empty beds for each.
Also useful
See KwikPG with your own PG
A 30-minute call. We'll set it up with your rooms and residents.