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Legal · Refunds

Refund & Cancellation.

KwikPG is a subscription SaaS platform. You can cancel at any time — no lock-in, no exit fees. This page explains our refund eligibility, cancellation process, and how payments work.

  • Cancel anytime
  • 30-day free trial
  • No credit card for trial

Overview

This Refund & Cancellation Policy ("Policy") is published by COREARK SOFTWARE PRIVATE LIMITED ("KwikPG") and governs all subscription purchases made on the KwikPG platform.

KwikPG is a software-as-a-service (SaaS) product. Unlike physical goods, software licences are activated immediately upon payment and cannot be "returned". Accordingly, we follow a no-refund policy by default, with specific exceptions for duplicate payments and verified technical failures described below.

We recommend using the 30-day free trial — which includes full access to all features — before committing to a paid subscription. No credit card or upfront payment is required to start.

Subscription Plans

All prices are in Indian Rupees (INR) and exclusive of GST (18%).

KwikPG has one standard plan: a fixed monthly fee, shown on our Pricing page, that covers unlimited properties, beds and managers, with every feature included. We may also offer other plans, such as per-bed or commission-based pricing. The plans on offer and their current prices are shown in the app before you pay.

Monthly Billing

Standard rate

Billed every month on your subscription renewal date. Cancel anytime before the renewal date to avoid the next charge.

Annual Billing

Pay yearly

Billed once per year as a single upfront payment. Any discount for paying annually is shown at checkout.

  • GST at 18% is applicable on all subscription charges and will appear on your tax invoice.
  • You stay on the plan you chose. You can move to another plan that is on offer in the app; the change takes effect at the next billing cycle.
  • Billing cycles can be upgraded (monthly → annual) at any time with pro-rata adjustment.

Free Trial

30 Days. No credit card. Full access.

Every new KwikPG property starts with a 30-day free trial (unless the app shows otherwise). You get access to all features — room management, rent collection, WhatsApp notifications, analytics, and everything else — without entering any payment information.

  • The trial starts when you add your property and ends automatically after the trial period shown in the app.
  • No charges are applied during the trial period.
  • At the end of the trial, you will be prompted to choose a plan and enter payment details to continue using the platform.
  • If you don’t subscribe, you get a grace period (7 days unless the app shows otherwise) with full access. After that the account becomes read-only: you can view your data but not add or change it, until you pay. Paying unlocks it straight away.
  • Each business entity is entitled to one free trial. Creating multiple accounts to extend a trial period is a violation of our Terms & Conditions.

Cancellation Policy

You can cancel your KwikPG subscription at any time, without penalty.

How to Cancel

  1. Open the KwikPG app.
  2. Go to Settings → Subscription.
  3. Tap Cancel subscription.
  4. Confirm the cancellation.

What Happens Next

  • Your access continues until the end of the current billing cycle.
  • No further charges are made after cancellation.
  • Your data is retained for 90 days after expiry — you can export everything before that.

Cancellation does not automatically delete your account or data. To permanently delete your account and all associated data, follow the steps at kwikpg.com/delete-account.

Refund Eligibility

We issue refunds only in the specific circumstances listed below.

Case 1 — Duplicate Payment

If you have been charged twice for the same subscription period due to a technical error (e.g., a network timeout causing your payment to be processed twice), we will refund the duplicate charge in full.

Condition: Duplicate charges must be reported within 24 hours of the transaction.

What to do: Email business@kwikpg.com with your registered mobile number and both transaction reference IDs.

Case 2 — Extended Platform Unavailability

If the KwikPG platform is completely unavailable for more than 7 consecutive calendar days due to a fault on our part (excluding planned maintenance, force majeure events, or third-party infrastructure failures), you are eligible for a pro-rata refund for the affected period.

Condition: Must be reported within 30 days of the outage ending.

Calculation: Refund = (Monthly charge ÷ 30) × number of days the platform was unavailable.

Case 3 — Annual Plan, Early Cancellation (First 30 Days)

If you subscribed to an annual plan and choose to cancel within the first 30 days of the first annual payment, you may request a refund for the unused portion of the year, less:

  • The monthly rate for the days already used.
  • A processing fee of ₹199 + GST.

Note: This applies only to the first annual subscription payment and is not applicable to renewal charges.

Non-Refundable Cases

Refunds will not be issued in the following circumstances:

  • Mid-cycle cancellation — cancelling a monthly or annual plan before the billing period ends. Your access continues until the end of the period.
  • Partial-month or partial-year use — you used the platform for part of a billing period and then cancelled.
  • Change of mind after purchase — you changed your mind about needing the software after payment was processed.
  • Free trial abuse — creating multiple accounts to extend the free trial period.
  • Account suspension or termination — your account was suspended or terminated due to a violation of our Terms & Conditions.
  • WhatsApp message credits — unused WhatsApp message credits purchased beyond the included quota are non-refundable.
  • Renewal payments — a renewal you paid for a new billing period.
  • Upgrade fees — one-time charges for upgrading from a monthly to an annual plan mid-cycle.

Renewals are never charged automatically. You receive the renewal invoice and a payment link on WhatsApp 3 days and 1 day before each renewal is due. If you do not want to continue, do not pay the renewal.

Chargebacks & Payment Disputes

We strongly encourage you to contact us before initiating a chargeback or payment dispute with your bank. Most issues can be resolved quickly and without the complexity of a formal dispute process.

Initiating an unjustified chargeback will result in the immediate suspension of your KwikPG account, regardless of whether the chargeback is ultimately upheld by your bank. During an active chargeback, we are unable to provide service or access to your account data.

  • If a chargeback is resolved in our favour, your account may be reactivated upon payment of any outstanding amounts plus a dispute processing fee of ₹299 + GST.
  • If a chargeback is resolved in your favour for a legitimate reason, the corresponding refund will be processed through your bank.
  • We cooperate fully with all payment gateway dispute resolution processes and provide complete transaction documentation.

Refund Processing Time

StepTimeline
Request received & acknowledgedWithin 48 hours of email
Verification & approval2–5 business days
Refund initiated to payment gatewayWithin 1 business day of approval
Credit to your bank / card / UPI3–7 business days (depends on your bank)
Total end-to-endUp to 10–14 business days
  • Approved refunds are returned to the original payment method (UPI, debit card, credit card, or net banking) used at the time of purchase.
  • Cash refunds are not available.
  • If your original payment method is no longer active, we will work with you to arrange an alternative refund method.

Contact for Refund Requests

To request a refund or report a billing issue, email us with the following information:

Include in your email:

  • Your registered mobile number or email address.
  • The transaction/payment reference ID(s).
  • The amount charged and the date of the transaction.
  • The reason for the refund request.
  • Supporting screenshots or documentation (if applicable).

COREARK SOFTWARE PRIVATE LIMITED

business@kwikpg.com

Flat No 501, Block C, Sai Balaji Enclave, Hyderabad 500084, Telangana, India

We aim to acknowledge all refund requests within 48 hours on business days (Monday–Friday, 10 AM – 6 PM IST).